Dynamics
365 Marketing
Dynamics 365 Customer Insights -
Journeys isn't just for marketers anymore. With AI and natural language input
assistance, business users can build trigger-based journeys that reach
customers across multiple touch-points, growing relationships from prospects,
through sales and support. Customer Insights - Journeys enables organizations
to:
Engage
customers in real time:
With trigger-based customer journeys using email, text
message, or push notification channels, organizations can trigger
customer journeys in real time, pick the right channel for each individual, and
react to customer-led actions in the moments that matter.
Win
customers and earn loyalty faster:
Working across all customer touchpoints, real-time customer journeys are truly
an end-to-end experience.
Personalize
customer experiences with AI:
Turn insights into relevant action with AI-driven recommendations for content,
channels, and analytics.
Customer Insights - Data segment and
profile integration allows organizations to seamlessly leverage the deep
customer understanding in Customer Insights - Data.
Grow
with a unified, adaptable platform: Easily
customize and connect with tools you already use.
Efficiently manage compliance
requirements and accessibility guidelines.
Know your customers: Unify and enrich
marketing, sales, and service data to form a clear picture of your
customers—and foresee future opportunities in real time with AI.
Engage
on their terms: Orchestrate
customer journeys and deliver contextually relevant content to your customers
in real time.
Boost
your productivity: Streamline
work with Copilot in Dynamics 365 Customer Insights and convert simple
language prompts into new queries, insights, and content.
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