ATERA

Atera RMM (Remote Monitoring and Management) is like a remote caretaker for your office computers. It allows IT teams to:

·       Watch over your systems in real time

·       Fix issues before you even notice them

Keep everything updated and secure

1.      Remote Access

IT staff can control any computer from anywhere to fix issues.

2.      Monitoring

Atera watches your computers 24/7 to spot problems early.

3.      Automated Maintenance

It automatically runs updates, cleans up systems, and installs needed software.

4.      Alerts & Notifications

Sends alerts if something’s wrong (e.g., a computer is overheating or running slow).

5.      Ticketing System

Let’s employees report IT problems; IT teams track and resolve them in an organized way.

6.      Reports

Generates health reports for your systems, helping you understand performance and risks.

7.      Patch Management

Keeps your software and Windows up to date to avoid security threats.

8.      Antivirus & Backup Integration

Works with security tools and backup systems to give full protection.

9.      Mobile App

IT teams can manage systems even from their phones.

10.  Billing & Time Tracking

Tracks how much time was spent on support, helping with billing clients.